At arsys, we work for and with our clients. They are our raison d'etre and our motivation for continued personal and professional growth.
Passionate about technology
The arsys team consists of people who are passionate about technology. We develop the best ICT solutions, offer the best pre-sales advice and the best post-sales support.
Own multi-channel 24/7 Contact Centre
40% of our workforce is exclusively dedicated to customer service and make up part of the companies own Contact Centre. In total, there are more than a hundred highly qualified professionals with vast practical experience.
The team is at clients' disposal 24 hours a day, 365 days a year to resolve their queries. We resolve more than 2,700 enquiries via different resources (telephone, social networks, chat, Client Area).
We firmly believe in training our employees. We have a Training Plan that, in recent years, has provided over 7,000 hours annually. This Training Plan is carried out annually to boost the acquisition and renewal of required IT, technical and business skills required of different professional personnel. With practical content that specifically responds to the real needs of professionals and pursues excellence in our services.
arsys has Partnership Agreements with various universities and educational centres, and participates in Information and Communication Technologies training initiatives to recruit the best professionals into their workforce.
Evolution of staff
Faustino Jiménez - CEO
arsys CEO since 2008, Faustino Jiménez Carracedo has participated in the founding and development of the major Spanish technological service companies. He is considered one of the main European experts in the hosting market, with which he has been associated since 1995. He has also participated in corporate development, the major national and international sector meetings, as well as numerous leadership forums. He is Vice-President of the Ametic Cloud Computing working group, which is the Spanish Association of ICT companies.
Born in La Rúa (Orense, Spain) in 1962 and with a Master's Degree in Medicine, Faustino Jiménez changed career path in 1995 after studying an MBA at the IESE Business School. He focused on Business Management and a door opened for him in the Major Accounts Department at Servicom, one of the first Spanish providers of Internet access. Two years later he was one of the founders of the domain registration and web hosting company, RapidSite España, now known as Acens Technologies, of which he was President and CEO until 2006. He joined arsys in 2008 as CEO with the challenge of leading company growth and boosting its consolidation as a leading technological Cloud Computing and company Internet services group.
Nieves Franco - Commercial Director
Nieves Franco holds a Master's Degree in Economics from the Autonomous University of Madrid and has completed a Management Development Programme at the IESE Business School. As Commercial Director at arsys, Nieves Franco coordinates the expansion and consolidation of the company's position in Spain, France and Portugal, defining the commercial strategy of its various lines of business.
She joined Arsys in 2010 after leaving Spanish IT consulting firm élogos, where she was Business Unit Director. Previously, she was Residential Commercial Director at the Spanish telecommunications company ONO.
Furthermore, Nieves Franco is a member of the digital association's Electronic Trade Innovation and Digital Economy Council.
Olof Sandstrom - Operations Director
Olof Sandstrom has a Degree in Telecommunications Engineering from the University of Las Palmas in Gran Canaria and is a Certified Information Systems Auditor and Certified Information Security Manager for the Information Systems Audit and Control Association (ISACA). He joined arsys as Director of Security in 2006, after leaving Spain's leading testing and certification company, Applus+.
In 2009 he was appointed Operations Director at Arsys, with the aim of defining the strategic lines of Technological Development (R&D&i) and Integral Security at the company. He became head of a number of departments: Security, General Services, Support, Supply, Platform and Projects. Furthermore, Mr Sandstrom is Vice-President on the board of the AMETIC Security and Trust Commission.
Miguel Martínez - Technical Director
Miguel Martínez has a Master's Degree in Mathematics, a Higher Degree in Computer Engineering, a Master's Degree in Communications Networks and an Executive Master's Degree in Business Administration.
He joined arsys in 2001 as Director of Development and Applications, after leaving DMR Consulting, where he worked as Project Coordinator for Telefónica. Since 2009, Mr Martínez has been the Technical Director at Arsys, coordinating the Group's innovation policy as well developing arsys' portfolio of SaaS, PaaS, and IaaS services.
Juan Manuel Robles - Cloud Solutions Director
He has a Master's Degree in Economic and Business Science from the Universidad Complutense de Madrid and an Executive MBA from the IESE Business School. Juan Manuel Robles is the Cloud Solutions Director, the arsys business unit specialised in deploying tailored IT infrastructure solutions based on hybrid Cloud platforms.
He has has vast commercial experience in different areas of the information and telecommunications technology sectors. He joined arsys in 2013, after leaving HP Spain, where he became the Business Sales and Development Director of its Enterprise Information Solutions division. Beforehand, he had occupied various posts in companies which formed part of the Iberdrola and Telefónica Group, as well as at Phoenix and Unisys.